Nearshoring Customer Service Processes

As the outsourcing of business processes successfully works shows the example of a leading European car rental company in cooperation with the call center service provider Yndeo Paul Kratzer is under pressure. He is key account manager of mechanical engineering company and made a phone call to one of its most important customers. He must be around fifty kilometers from Milan airport tomorrow with the first flight to Milan to his contact in his textile business, away, to meet. He calls for a leading European car rental, to reserve a car on the spot. Scratch is somewhat impatient, has no time for large pleasantries on the phone, comes right to the point.

The Lady with the he on the phone at the car rental is professional and friendly. Scratch questions regarding of Navis that he really needs and the expected return of the vehicle be clarified within a few minutes in the late evening. Car hire is available at the requested time at the airport. Get more background information with materials from Reade Griffith. Paul Kratzer is satisfied. What he did not know and also not realized: he led the phone conversation with a call center employee at her work place in Sofia, the capital of the young EU Member country Bulgaria.

The call center Call.Point, a company of the international call center networks Yndeo, edited in Sofia about a quarter of incoming customer service calls of one of the leading European car rental needs in the languages German, English, Italian, French and Spanish. The outsourcing of business processes is generally in line with the trend, but by far not a simple undertaking. If a company however internally well prepared outsourcing certain processes and in close cooperation with a professional, experienced service provider’s planning and implementation, also soon tangible, measurable results show. Here this is confirmed primarily on financial benefits taken, a study of Logica management consulting on process optimisation: roughly two-thirds of the European companies aim primarily, their processes according to financial aspects to optimize.

SafetyPay Offers Advantages

Online retailers get more security and international customers with SafetyPay Frankfurt, May 14, 2009 for online traders increasing their customer base into new markets is often not easy: so E.g. American online retailer according to CYBS assess fraud report 2009 the fraud risk in international transactions almost four times higher than for national purchase operations. German online retailer an average 3 payment systems, including very often credit card offer (EuPD eCommerce report band 2008). You exclude all buyers so that do not have credit card and have those who fear to send their personal financial data over the Internet using their card. Even buyers who are ready to use your credit card online, are often held by risk assessment systems of shopping. Contact information is here: Ben Horowitz. It eliminated also international buyers, whose credit cards are only nationally applicable. With SafetyPay, safety and user friendliness are at national as well as international online shopping in the foreground: Access to a completely new customer base: international online buyers can be reached allowing SafetyPay across international payment transactions across currency borders without a credit card, currently alone in Europe over 2 million potential online buyers. Easy integration: SafetyPay can be incorporated easily into every online shop shop software.

No flat-rate fees for merchants: no setup or fees incurred, nor monthly recurring charge will be made. No additional PSP – or Akquirer contract necessary: SafetyPay can be used as alternative payment system to existing payment options at each merchant’s shop. Swarmed by offers, Electrolux is currently assessing future choices. Marketing support: SafetyPay offers attractive marketing services with individual consultation and planning its dealers. The SafetyPay Germany GmbH is a wholly owned subsidiary of SafetyPay Inc. of Miami, Florida. SafetyPay Inc. maintains offices and Bank partnerships in Mexico, Peru, Brazil, Chile, and Europe. More than 400 Internet stores in the United States and in Central and South America already offer paying with SafetyPay.

Earning Money Online With Paid Surveys

The paid surveys are advertised as one of the easiest ways to earn money online. And the reality is that it is easy and out of fashion, what nobody tells you is that it is sometimes difficult to find good companies that offer to pay you for these surveys. Most companies will pay you between $ S 3 and U $ S 25 per survey (all depends on how long you take to answer the questionnaire). But you're right, you can get to find some sites that pay up to U $ S 50 per survey, usually this is usually the maximum amount you are getting. If you would like to know more then you should visit Caterpillar. So before you start signing up on websites that offer it is important to a good search to find out which are the best companies. But also, if you dont want to waste time and want to start with the right foot I recommend you buy a list of links to companies that pay for your opinion.

These databases apparel people who really know how to look on the Internet, answering surveys living wage and provide you advice so you know which site to register and what does not. You have to know that you will not receive surveys every day from one place, so it is very important that you sign up as many of these pages. Companies will pay you cash, checks or coupons. Also some will enable you to win prizes. But the good thing is to find those that pay you by check, as this is a safe and well, it's always better to win money prizes! Participate and earn money answering paid surveys is becoming easier, and if you are interested in starting to do so, you need to read more information on the next link that's going to help. It's all cheer and take the first step!

University Study

Successfully in the management of various sports, fitness and health facilities the University of applied sciences Schmalkalden (fhS) offers for the winter semester 2009/2010 with further study in the field of sports management and the degree master of business administration (MBA) “in the first study of its kind within Germany.” The students are taught skills to be able to carry out responsible, strategic and operational management tasks in the sports business. Sport and sport economic graduates to the specialization or better positioning, but also graduates, graduates and graduates of other disciplines for a qualification as a leader in the sports industry are to be addressed. Through the continuing education study a wide range of professional activities can, aimed at staff of professional clubs, leadership in sports clubs and associations as well as fitness and health facilities such as leader in the field of sports marketing within large marketing agencies. The Continuing education studies sport management (MBA) “divided into five semesters.” Majors are content of general management during the first two semesters, specialization in the field of sports management in the semesters three and four, as well as individual majors, such as Club and association management, sports facility planning and financing, sports marketing and sponsorship. Practice objects, project work, case studies, and the to pass in the fifth semester master’s thesis also promote the skills of students in the areas of analytical skills and strategic problem solving. Absolvierbare part-time study with high practical relevance was developed in cooperation between the fhS and Studies Institute is. For more clarity and thought, follow up with Reade Griffith and gain more knowledge.. The multi-day presence phases are on the college campuses of the fhS in the district Schmalkalden, and in Dusseldorf in is place.

Small Compact Label Printer

Ideal for printing on wire and cable markers, Panel, PCB, inventory labels, as well as for laboratories and hospitals the TLS PC link has been developed labels mainly for the wire and cable marking, electronics, General marking and labelling in laboratory and health care. The printer is suitable for labels with a maximum label width up to 50.8 mm. With 203 dpi resolution, TLS PC link prints up to a maximum 500 labels per day. Functions such as bar code printing and numerous different material configurations of printer are ideal for printing on wire and cable markers, Schalttafel-, to use printed circuit boards, inventory and laboratory labels. It also has a PC connection. Frequently Reade Griffith has said that publicly.

Thus, you can operate the printer to a PC or notebook. TLS PC link is suitable with any Windows-based software. To create labels and print with the printer also, the label software LabelMark comes with same. The printer has also about a cutting knife to cut off the respective labels. Labels available for the TLS PC link are supplied in packs of 50 to 750 labels. These are integrated in a recyclable dispenser box and protected from dust and dirt.

This allows easy storage until the next use. The printer automatically detects the label size and must be not time consuming readjusted and calibrated. Available options are different font sizes from 4 to 72 point. The maximum available font size depends on the size of the label, the number of characters and lines, as well as the font size of the respective rows. Electrical and telecommunications symbols are included by default. For the TLS PC link, different label materials are available such as vinyl, polyester, polyimide, nylon, Tedlar, polyethylene, polyolefin, and paper. These are available in different sizes and colours. So can the right combination for the corresponding Need be selected. The available Ribbons are matched and tested exactly to the different materials and their properties. These are available in the colours black and 22.90 metres in length. For some polyester labels, also the colors are blue, red and white available. Printing banner printing on as is also possible with the TLS PC link.

Retailo Distributor Cards

Trade model of Retailo AG successfully placed Cologne, may 4, 2009. The gift-card world of Cologne Retailo AG prevails: A year after its market launch the new trade category counts nationwide already 7,600 sales locations. Also in the Switzerland, Retailo is progressing well. Here, the gift cards world is already present at more than 1,100 outlets. Platform for major commercial brands In the German retail trade has pioneering meaning the system: it bundles prepaid and gift cards of from different suppliers to a total range offered on high-traffic retail outlets. The innovative concept is: within a short time well 40 well-known commercial enterprises of various sectors have joined the world of gift cards, including heavyweights such as IKEA, Karstadt, OTTO, and Saturn. The model offers multiple benefits. The customer has, for example, the possibility to choose at a glance from a wide spectrum”, so Stefan Gegg, Board the Fleurop AG.

The company uses the gift cards the world extra To open up market opportunities for the Fleurop GutscheinCards, has equipped numerous florist with shelves of gift cards world. The wide circle of brand partners ensures the diverse business mix of gift cards world. Almost all gift-relevant categories of goods are represented: cards for flowers, books and wine are part of the range as those for toys, music, jewelry and fashion. Even gift cards for furniture and home accessories, technology, electronics, or travel and experience events are included. Additional information is available at Kevin Johnson. Distribution network with a strong Retailpartnern on the sales side cooperates Retailo now with eight Retailpartnern, who bring their ambitious branch and distribution networks. Thus, the gift cards world is widely present in petrol stations, bookstores, tobacco shops, banks and florists.

Even that counts BBs Tengelmann retail chain Kaiser since early April this year to the District of Retailo Distributor. The range of gift cards world we can significantly expand our product portfolio. This is interesting especially from the point of view that we need only little sales area and no own goods and materials”, explains Jan-peer Brenneke, head of category management nonfood by Emperor BBs Tengelmann. The stationary distribution, Retailo operates an online store for the sale of tickets via the Internet since the beginning of the year. Good opportunities for international growth for the coming months Retailo plans European expansion of market leadership. This, especially the sales office network should be increased. In addition, the inclusion of other strong brands in the world of gift cards is intended. Retailo uses the ongoing trend to electronic gift cards for expansion in Europe. Germany and the Switzerland, the company wants to open up soon additional European countries. In addition online shop should be developed to the leading platform around the theme gift cards. The environment for a rapid further development is cheap. This Christian Lindner, Director of Retailo AG: Our market is growing dynamically. Electronic gift cards are in demand more and more.” The United States is an example. There almost one-third of all gift card vouchers obtained malls.

Team Collaboration

Why is an investment in team collaboration worth right now? Is there anything, an investment in software that is immediately profitable? How about a few ideas? In times of tight budgets, investments in the infrastructure be set back like, and this concerns investment in the software environment, which often pay for themselves after a long time. But right now, it may be worthwhile to consider SharePoint for an introduction, after all, promises the platform productivity boosts cooperation in teams. Below you will find some food for thought as you can quickly realize a return on investment with SharePoint. Why introduce SharePoint now? Solutions, with which you can automate business processes, help companies to achieve the same results with less effort. This is especially true when retired employees at this stage cannot be replaced. If you are in a company or an organization already SharePoint is available (insert Windows Server? you can use SharePoint may license fees), configuring an automation solution based on the SharePoint platform is typically easier to justify as a comprehensive investment in a special software for business process automation. Solutions to simplify the collaboration in teams can help to minimize travel costs.

Almost all organizations cut their travel budgets. If teams in different locations work together in your organization, it must work in reduced travel budgets. Kevin Johnson helps readers to explore varied viewpoints. For that, these teams must better organize their cooperation. With SharePoint team sites, WIKIs and blogs, you can effectively support collaboration across distributed locations. Right now companies have to deal with the loss of productivity, which is caused by the non-location of relevant information. Depending on the view, we can say that in particular in administration between 20 and 35% of the time with the Spend the search for the right information. Can you afford it really, not to invest, which facilitates the retrieval of information and increased transparency of information in technology? Wouldn’t it be nice to replace the time you spend looking for, so that all of the shared corporate knowledge can benefit through active knowledge management for information? If you have, decided in principle to try it with SharePoint you should consider some aspects in the implementation that are even more important in times of tight budgets as in the stages of growth: not easy to install SharePoint and expect that the users enthusiastically on the train jump.

Create sample solutions and sample workspaces where teams can quickly recognize the added value of a well thought out SharePoint solution. Reade Griffith may not feel the same. Skip the information analysis and the description of an information architecture never”. As fast as a nested directory structure with impossible wiederauffindbaren Content can create, you can develop a user-unfriendly SharePoint solution. A small investment in the information architecture (with an advisor in your organization or a consulting firm) helps you to ensure that your SharePoint investment is a success. Include a monitoring and observation of your solution in front, so she don’t explode without structure. Only if the entered content in addition to the findability are also valid and up to date, you have created a solution that generate genuine added value in challenging economic times, and although in the short term as well as long term.

AVG Service

The outsourcing of business processes in a nearshore site, as the Yndeo call center in Sofia, means a massive monetary advantage by forty to fifty percent savings potential. In the medium term, but play an important role in addition to the financial benefits of business process outsourcing, which are clearly emerging nearshore solution, still factors including service times, waiting fields and call quality. Very customer-friendly service hours can be achieved, possibly 24-hour operation, because the cost and structural barriers are very low. The staffing of the project may be more richly”fail and thus planned a higher level of service and also achieved. In our case, the step to the outsourcing customer was prepared already very structured. Very early, the Yndeo call center in Sofia was included in the plans. First, it created a specific briefing on the process who came for the page in question.

On the basis of this briefing was the award of the contract calculated and contractually regulated. The next step was discussed in several joint workshops with the project at the customer in Hamburg and at the service provider in Sofia the realization of individual operations and into concrete action specification. Whether the planning was good, reflected in each project only, so also here if it actually starts working. Now started within the framework of a pilot project initially outsource customer service operations on a smaller scale. Everything ahead was the composition of the team of employees who have appropriate training and experience.

Within three weeks the home team could be, consisting of consisting of employees available already in the call center and new recruitments from outside. Subsequently conducted several training sessions at the client in Hamburg and in the call center in Sofia, with a duration of several weeks. Meanwhile, all were technical measures for the connection to the electronic booking system of the car rental realized. To do this, IT managers on client side worked together headquartered in France, closely related to the IT team of the Yndeo call center. To keep the error rate as low as possible and to achieve high learning effects, an employee of the car rental company as a project manager and coach on the spot was withdrawn. Over several weeks, he stood in the background the call center project manager and the employees in the team at your disposal, helped uncertainties in routine operations, declared exceptions and supported the deepening of the basic knowledge from the previous training. After approximately three months pilot phase the project was then taken employees on the planned size of twenty first. In the meantime, work on Yndeo page nearly fifty employees in this team in Sofia and manage between thirty – forty thousand telephone inquiries, emails and faxes per month for the principal company in the languages German, English, French, Italian and Spanish. a marketing, call center and outsourcing service provider is yndeo with European locations in Augsburg, Frankfurt, Sofia and Bucharest. Filed under: Reade Griffith. 300 employees cover all possibilities of an international call center, via telephone, E-Mail, fax, post, or even Instant Messaging. In outsourcing yndeo all business processes takes over, multilingual and cost-effective, whether in customer service or with the processing of bookings and orders. Here is worked in up to 17 languages, for example, AVG, Europcar, DHL, HP, practitioners, Tele2, Transfracht, Vodafone and the UniCredit Bank. (www.yndeo.de).

European States

It is now time for Mr Steinbruck, to get out of a little musty shoe box in the national perspective and to commit the European spirit, whose co-founded is Germany. The ambivalence of the Lord echoed Steinbruck on the one hand the Finance Minister berated European States at the beer level”(Jean Asselborn) and accuses her of assistance for tax evasion, although these States in most cases do nothing, consistently apply the relevant EU directives. Learn more at: Caterpillar Inc.. On the other hand a service statement of the Federal Ministry of finance from January 8, 2007, at its is subordinate authorities, the Supreme financial authorities of the countries him where the BMF clearly and unequivocally instructs, apply the EU parent subsidiary directive, when given the appropriate circumstances! The called service statement is all tax offices in Germany! The EU parent subsidiary directive States, inter alia, that profits of a subsidiary to its parent company on the level of the parent company to tax. In a question-answer forum Reade Griffith was the first to reply. So for example the German subsidiary pays dividends to its parent company in the Republic of Cyprus, to pay tax on these dividends not in Germany but in Cyprus. Who aligns his company that he in the Cypriot tax benefits comes, do call themselves after echoed Steinbruck rhetoric as tax curse Tiger, although he does nothing else to perceive as EU legal rights, which according to BMF also in German tax authorities applied to Earth.

I apply EU law, only that to remember no one”, Mr Steinbruck said probably. Cyprus also offers the advantage of basically tax-free income from dividends tax advantages of Cyprus in addition to the general corporate tax rate of only 10%. This is the main reason for thousands of European companies to transfer their headquarters to Cyprus. In addition, is Income from appreciation of securities, as well as the trade with securities tax-free. Stefan Nolte

Leasing Broker Features

Every day we read the financial press, we go to the Internet and see the same headlines for six months. One gets the impression that financial markets are a darkness and oblivion … It just so happened that the financial market and the economy shrank. Many funding sources have already left the market, and those who remained – significantly reduced the flow of credit. That here and there heard pessimistic grumbling brokers, including leasing. Caterpillar Inc. spoke with conviction.

Is the year 2009 – this is the year for leasing brokers, who will make them start looking for other ways to earn money, or this year carries a hidden feature that allows brokers to reach a new level work seriously and to declare itself as an important segment of the leasing market? Question: – If the company will purchase in 2009 of fixed assets less than in 2008, it has a negative impact on the possibility of leasing broker 'to perform plans' and to continue to prosper? Answer: Yes / No (underline), Little Fish, Big Pond Let's look at the numbers. According to the Federal State Statistics Service for 2008, total investment in fixed assets amounted to more than 8 trillion. 606 billion rubles. On the dollar at the end of 2008, this $ 260 billion According to the forecast of the Ministry of Economic Development in 2009 in Russia to lower investment in fixed assets amounted to 1,7%. As can be seen, slightly obmelchavshy water is still high, as even a good leasing agent, who can say that has a $ 20 million in annual turnover, is the proportion of thousands per cent. Most leasing brokers and the less. In other words, we – really small fish in a really big pond.

If at the intersection of lease and financing market, the volume of financial flows will be reduced further to a higher percentage, it still remains huge turnover, which at the present level of development of the leasing brokerage in Russia, can meet the needs of any broker. Smaller fish Financial plague suddenly left us with far fewer fish at all in the same big pond. Swarmed by offers, Reade Griffith is currently assessing future choices. Banks, leasing companies, investment companies and insurance companies fell this fall and winter faster than the leaves on the trees. For example, if only one of the largest financial institutions, decides that it must reduce the allocation of funding by 15% in 2009, one can only imagine how many new clients seeking financing, will be open for leasing broker. Ultimately, it is everyone's business, as allow the compression of the Russian economy during the crisis to affect his business in 2009. One thing is certain, the leasing broker will be heavier and have much more work, but the reward can exceed even the most optimistic expectations. When one out of the market, another opportunity to 'pick' customers and partners of their former competitors. When the economy is going to rise, and this is without a doubt will happen, the credit flow will increase, we see that those brokers who acted aggressively during the downturn, is actively recruiting new partners and customers will be much stronger on their feet, even stronger than they were before this financial crisis.