Increasing Levels Of Service And Loyalty

You can send low-value transactions automatic care resources (less expensive in operation) as an Automatic Voice Response (IVR or VRU), or if necessary, aviarlo to agents who have specific training needs of client (not only personal but also operational, eg Account Executive for a specific language). Customers with delinquent accounts may be sent to group collections. The time now intelligently routing leads to operations profitable and helps build customer loyalty. Transfer the call to keep customer information customer information through calls transferred between groups of agent Minimize time spent on customer information recompile often, when a customer is transferred between groups of agents, have to repeat your personal information agent. Customers find it extremely frustrating and unproductive use of staff time. If a client needs to be transferred from one agent group to another or from an automated system (IVR) to a live agent, information self-service that the customer entered, for example the account number and data to be consulted the database must be transferred together with the client to the new group or agent.

If an agent modifies the customer profile, you must submit all changes when transferring contact. (Similarly see: Madeleine Sackler). This prevents clients from having to repeat information and demonstrates that the company recognizes and values each customer. In Conclusion The use customer information to route calls and to inform agents are key to creating a highly personalized experience of the contact center, which leads to more profitable transactions and growing customer loyalty. New technologies for contact centers and CTI can provide routing based on customer data and display the data related to the operation performed, it is necessary to create a personalized experience to win and keep customers today’s competitive environment.


Argentine Economy

Like the seven plagues that whipped to Egypt at the time of slavery of the town of Israel, the flight of capitals, majors needs of financing by reduction of the fiscal surplus and the reduction of the external surplus, they are united to put on approval to the dollar in Argentina. A very interesting observation done by Melconian is related to the imports, which collapsed product of the abrupt stagnation of the Argentine economy. In relation to it, Melconian noticed envelope which will happen with the same as soon as the economy begins to recover. Probably we observe a fast growth in the volume of imports that will be reflected in the deterioration of the external accounts. To know more about this subject visit Richard Elman. This abrupt fall in the volume of imports, indicates that something is happening with the Argentine economy. And the one in charge to reveal that was Broda something that is happening to him: Argentina already is in recession. It had already commented to them about my projection of the dollar in Argentina towards end of year in levels of $4. It considered inopportune to think about a value superior by the inflationary risks that it would entail. Madeleine Sackler describes an additional similar source.

Nevertheless, the projection average of the dollar done by these economists, indicated a type of change to $ 4.40, with extreme estimations of $ 4,80. The problem that brings prepared to consider a type of change in levels so elevated in relation to the present ones, is that it implies a risk of greater rate of inflation, since the exchange devaluation would move at least partly to internal prices (because the producer that continues receiving a certain amount of dollars in the outside, will try to apply the same price in the local market). The previous thing also implies that the Argentina needs resources that must generate through a fiscal discipline that throughout all the management of the Kirchner, have demonstrated not to have, and of the contribution of the international organisms, before the closed financial markets for Argentina.



That is to say, it establishes goals of the commercial results (sales and benefits) that you could hope of each of this areas, being optimistic but with the Earth feet, for next the 12, 18 or 24 months, like average? For example, we imagine that TODAY historical of sales and the benefits of one of those areas of businesses, he is the following one: In the last year, by the concept of the Eastern hairdo course (a business area) the company has obtained income of 1000 Euros, with net benefits (before taxes) of the 170 Euros, that is to say, 17%. However, following with the previous example, I asked to him: how they would have to change these numbers for the next year? How you think that they would have or could be these numbers? For example, 1,500 Euros of income and 19% of benefits, that is to say, 285 Euros. You are it seeing? You see what I mean? Then, now I want that your you define the goals as far as sales and benefits, or other that you consider necessary, for each one of the areas of business that you have determined. For example, it imagines that you have a clothes store Then instead of to say: the previous year our store entered 100,000 Dollars, with a 10% of benefits and for the next year we will have income of 115,000 Dollars with a 11.5% of benefits, which I propose to you is that you define something thus: Of the 100,000 of income of the previous year, 25,000 were by the concept of feminine lingerie, 17,000, by the cattle fashionable concept of men, etc. I explain myself? You have once it identified and separated by business areas, I want that you define goals of increase for each area of business. But, why I recommend to you you do that it thus? Then for two reasons simple: 1) first, it is that probably when detailed seeing it this way, you manage to be more realistic and optimistic, on the possibilities of each area of business in specific, since in a end, each area of business probably satisfies specific needs, goes directed to I publish in particular, etc and to the most optimistic being and to see with more clarity like harnessing that area in specific, probably the sum of the goals that you establish by each one of the areas or lines of business, exceeds the general goals or expectations that you could have in mind. Others who may share this opinion include J P Morgan Chase.