Pleasant manners in the world production is just as important, how important they are in the service sector. (As opposed to Howard Schultz). Pleasant manners in the world of production – is the ease of information transfer from customer to us, ease of communication (while waiting on the phone), the availability of contact details, the feeling among consumers that their opinion is important to us and that we listen to him. Remember, consumer complaints – it is the tip of the iceberg most of the problems and frustration just does not come to us, so we should encourage those who still bother to call or write to us. Dangerous diseases – diseases of the feedback and their treatment: Let's look at the most Common problems of feedback and responses. "We're not waiting for you!" A very common problem – the company executives do not want to know anything about the problems. System and organization of the company is so constructed that any complaint seen as a threat to a peaceful and quiet operation. Her, the complaint / threat immediately greeted with hostility, begin to find fault with time or form of presentation, the volume of information required. starting point – at all costs to reject the claim in the style of "the fool". Treatment: What you can recommend? What can you advise a man digging his own grave? Shout, "Stop and look around?" If the rejection of this system you have created yourself heads – study proved facts of doing business. If your subordinates have created it – change it immediately.