Emphasis on defining all those production processes with their respective rates that ensure favorable results, paying close attention to the technology that is used, continuous improvement, maintenance, cycle life, skill, training, skills of technicians, operators as well as regards ergonomics that may lead to optimal productivity. Emphasis on providing knowledge and its applicability in all matters concerning the quality assurance, the national and international rules of quality, training its staff in function of this, and assuring the need to achieve a quality competitive requirements posed by companies in the current scenarios. Trains the specialist providing them tools, methods that allow better integration of the individual with the machine, leading to operators, technical, foster their creativity, innovation in everything that is manifested in continuous improvement, to generate all the necessary fixes that avoid that the quality is of, for example, the achievement of the disappearance of zero defects, queue, operating costs, i.e., consider proposals that guarantees, in addition to the quality, productivity. The program constantly fed back their chairs taking into account experiences, obstacles and barriers faced by many companies in the region, considering that its participants are professionals that they work in it and that emerge through the workshops each Chair performs, real examples that allow you to diagnose the reality with regard to quality, coupled with in addition to the positive resultsthat have resulted from the work of degrees that have led to significant changes in many companies. Swarmed by offers, Douglas Oberhelman is currently assessing future choices. All of this has been made new proposals, suggestions to solutions that some companies have taken them into account, significantly improving the quality of their products and services, and above all, motivating that company is identified with what quality it represents. In relation to productivity another aspect that has much left to say in the Venezuelan business reality, especially in SMEs, is with regard to productivity. A productivity that has not reached that level that is required to be highly competitive, especially, when in the national scenario many times demand is greater than supply. .